Resume

Experience

2026 – Present

Global Efficiency Strategy: Architecting a global technical roadmap focused on full room sweep automation and asset management for 175+ rooms; forecasted to save 312 man-hours annually.
Roadmap Leadership: Steering the global team toward hardware parity across all regions to ensure a seamless, standardized user experience.

2024 – 2025

Fleet Modernization: Spearheaded the transition from SCCM to Microsoft Intune for 150+ HP G9 mini devices, enabling zero-touch deployment for a global workforce.
Low-Latency Engineering: Designed an all-NVX system for the Global Game Capture lab to provide ultra-low latency feed switching between diverse gaming platforms and screens.
Event Tech Lead (A26 Seoul): Managed on-site technical infrastructure for 50+ streamers during a high-profile VCT marketing event in South Korea, securing 100% uptime for unreleased agent gameplay content.
Infrastructure Expansion: Directed the opening of "Y-Bldg" and "H-Bldg" offices, overseeing the deployment of 148+ Google Rooms and digital signage across 10 floors.
Talent Development: Authored comprehensive job descriptions and career paths for the AV department while running an international technician training exchange program.

2022 – 2023

Broadcast Integration: Engineered and launched the Phase 1 Broadcast Studio and a T180 screening/mixing room to support high-fidelity media production.
Global Conversion: Spearheaded a global conference room transformation by spearheading Google Meet hardware standards across 600+ rooms.
Enterprise Mobility: Facilitated a 200-unit BRIX to NUC hardware upgrade and supported the infrastructure for the Seattle1 and STL office openings.

2015 – 2021

Incident Reduction: Achieved a 65% drop in ticket volume at the Colorado Center by taking ownership of the technology build and maintenance standards.
QA Automation: Developed a custom QA application to execute automated system health checks, reporting status to a live dashboard for proactive maintenance.
System Reliability: Provided expert support for mobile devices and high-level technical troubleshooting for 1500+ users.

2013 – 2015

Mac Technical Support: Provided primary technical assistance and hardware/software troubleshooting for Riot Games' headquarters.